FAQ/COVID

FAQ

Q. Can anyone purchase a bike from DreamBikes?
A. Of course! DreamBikes is a full service bike shop, open to everyone. Come check us out. We have a full inventory of bikes at affordable prices.

Q. Do you repair bikes?
A. Yes. We have a full service area, trained mechanics, and maintenance packages. Whether you need a basic tune up or a complete overhaul, DreamBikes has you covered.

Q. Do you sell parts for my bike?
A. Yes, we have a full selection of new parts and accessories; seats, bells, grips, gloves, helmets, jerseys, shorts, and much more. We also have boxes full of gently used accessories. Customers can sort through these boxes and find the perfect pieces to build your own bike or finish your current project.

Q. Do you take trade ins?
A. As a general rule, we do not accept trade-ins – with exception of a few awesome bikes. However, we are always accepting donations!

Q. Is my donation tax-deductible?
A. Yes! DreamBikes is a registered 501(c)3 organization. Just make sure to pick up your receipt at the time of your donation.

Q. Can I make a donation at the store?
A. Absolutely! DreamBikes greatly appreciates any donations and accepts them online or in the store. All donations are tax-deductible!

Q. What types of donations do you accept?
A. We accept gently used parts, accessories, bicycles and cash donations. Unfortunately we are unable to accept scooters, skateboards, or rollerblades.

 

 

COVID POLICY

COVID POLICY

Dream Bikes is proud to say that from the beginning of this pandemic we have taken serious precautions to help with the spread of Covid-19. The following are our store procedures for remaining in your service as safely as possible:

  • We have decreased store hours, limited occupancy, and adopted new policies that promote social distancing and help protect you and our team.
  •  During your visit, you simply tell us what you need and we will help you navigate the store with minimal contact and practice of social distance.
  • Service Drop Off Visit: a team member greet you, take down your information and receive your bike.  We will call you later with an estimate if necessary.
  • Donation Drop Off Visits: We are accepting Donations during business hours. You can either leave the donation outside of our doors or mask up and come on in and we will take the donation from you.

During Your Visit:

  • Please DO NOT come to the stores if you are sick or you have been in close contact with someone who is sick. Shop our online store or come back and visit us after the risk of virus spread has passed according to CDC guidance.
  • Upon entering the store:
    • Use of face masks is suggested (please bring your own)
    • Respect others and maintain 6 feet physical distance at all times
    • Follow verbal instructions from shop personnel

Please know that our team members have been given authority to refuse service for non-compliance.

Additional Precautions:

  • Hygiene, hand washing, and physical distancing are always encouraged at the stores.
  • Team members are required to be mindful of their health before reporting to work and to stay or go home if they are feeling ill or exposed to anyone who is feeling ill.
  • Masks are provided for all team members.
  • Regular cleaning especially high touch surfaces which are cleaned and disinfected throughout the day and at the end of the day.